Wangkaya Privacy Policy — Protecting Your Personal Information
Your privacy is our priority. This page clearly outlines how wangkaya collects, uses, stores, and protects the personal information of users who register and use our platform in Malaysia.
Effective date: 1 January 2026. By using the wangkaya platform, you agree to the privacy policy set out here.
1. Types of Information We Collect
When you register or use the wangkaya platform, we may collect the following categories of information:
Account & Identity Information
This includes your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and maintain account security.
Device & Browser Information
Wangkaya automatically records technical information such as device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise how the platform displays on your device and to identify any unauthorised access.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we may retain payment-related information such as your bank name, last digits of your account number (not the full number), and transaction records. Full credit card details or complete banking information are not stored directly by wangkaya — they are processed through third-party payment providers that comply with industry security standards.
Platform Usage & Activity Data
We record in-platform activity, including pages visited, games played, session duration, betting history, and interactions with customer support. This data is used to improve the user experience and detect unusual usage patterns.
2. How We Use Your Information
Information collected by wangkaya is used solely for legitimate purposes directly related to the operation of the platform. The primary purposes include:
- Account Verification: Verifying that registering users are legitimate individuals aged at least 18 years;
- Transaction Processing: Processing deposits and withdrawals in MYR securely and accurately via FPX and local e-wallet payment methods;
- Platform Improvements: Analysing usage data to improve the design, performance, and content of the wangkaya platform;
- Security & Fraud Prevention: Detecting suspicious activity, preventing fraud, and protecting the integrity of user accounts;
- Service Communications: Sending important notifications related to your account, transactions, policy updates, or technical issues affecting your experience;
- Legal Compliance: Complying with applicable laws and regulations in Malaysia.
Wangkaya will not use your information for third-party marketing purposes without your explicit consent.
3. Use of Cookies and Session Tracking
The wangkaya platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform runs smoothly. The cookies we use fall into several categories:
- Essential Cookies: Required for core platform functions such as login, session verification, and account security. Without these cookies, the platform cannot function properly;
- Performance Cookies: Collecting anonymous information on how users interact with the platform to help us improve performance and design;
- Functional Cookies: Remembering your preferences and settings, such as your preferred language and display layout, to deliver a more personalised experience.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features on the wangkaya platform.
4. Data Storage, Security & Information Sharing
Data Security
Wangkaya uses SSL (Secure Socket Layer) encryption to protect all communications between your device and our servers. Passwords are stored in hashed form and cannot be read by any party, including our staff. Access to users' personal data is restricted to personnel who require it for operational purposes only.
Retention Period
Account information is retained for as long as your account is active and for the required period following account closure to comply with legal obligations. Transaction data and financial records are kept in accordance with applicable Malaysian regulatory requirements.
Sharing with Third Parties
Wangkaya does not sell, rent, or disclose your personal information to third parties for commercial purposes. We only share information in the following limited circumstances:
- With approved payment providers to process financial transactions in MYR;
- With Malaysian authorities when required by law or court order;
- With technical service providers who assist in platform operations — subject to strict confidentiality agreements.
5. User Rights, Policy Updates & How to Contact Us
Your Rights as a User
As a wangkaya platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you;
- Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting our support team;
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to our legal obligations to retain certain records;
- Right to Object: You may object to the processing of your data for certain purposes that are not legally required.
Changes to This Policy
Wangkaya reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Any changes will be published on this page with an updated effective date. Continued use of the platform after changes are published will be considered your acceptance of the updated policy.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact the wangkaya team by email at [email protected]. You may also visit the FAQ for answers to frequently asked questions about privacy and account security.